At EIZI TEL, we strive to ensure our customers are completely satisfied with their purchases of mobile gadgets. Our return and refund policy allows customers to return items within 3 days of the purchase date for a full refund or exchange, as long as the items are in their original condition, including all packaging and accessories. To begin the return process, please contact our customer service team at EIZI TEL, who will provide you with a return authorization number and clear instructions on how to return your item. Please note that shipping costs for returns are the responsibility of the customer unless the item is found to be defective or incorrectly shipped. Once we receive and inspect the returned item, your refund will be processed within 7-14 business days. Certain items, such as personalized gadgets or those marked as final sale, are not eligible for return, so please check the product details before purchasing. If you have any questions or need assistance, our dedicated support team is always ready to help you at EIZI TEL.